This topic covers how to and where to register your complaint if someone is threatening or annoying you with unnecessary phone calls or text messages from a cell phone or landline number in Pakistan. Unfortunately despite the many campaigns by PTA still there are cell phone connections/SIMs out there which are not registered to any one at all and being used or registered to wrong people other than real users. So before registering one such complaint a thought about the culprit using unregistered or incorrectly registered SIM may stop you from registering the complaint, but this not the way how things work now.
Now even if someone is annoying you from an unregistered or incorrectly registered SIM card, you can still register the complaint against the culprit and PTA will block the connection. If still the messages and calls continue from another number a proper action will be taken against the person and even if he/she is using an unregistered or incorrectly registered SIM he/she will be tracked out, reached and coped easily, all you have to do is complain with PTA on first place.
You can call at PTA’s complaint number 0800-55055 to complain against the landline or mobile number from which someone is threatening you. You can also send an email to PTA’s contact email complaint@pta.gov.pk for registering your complaint but using their toll free complaint number mentioned above is recommended for a fast response but you can still expect the email method work out for you, as it worked out for me in past.
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Update:
For your complaints make use of PTA toll free number given above or you can also use following information for your complaints.
PTA Headquarters: complaint@pta.gov.pk (Tel: +92-51-9225325)
Rawalpindi: rawalpindi@pta.gov.pk (Tel: +92-51-5766402)
Lahore: ptalahore@pta.gov.pk (Tel: +92-42-6665022)
Karachi: karachi@pta.gov.pk (Tel: +92-21-5680101)
Peshawar: peshawar@pta.gov.pk (Tel: +92-91-9217279)
Quetta: quetta@pta.gov.pk (Tel: +92-81-2829476)
You can complain on PTA headquarters contact information or your related zonal office contact info as given above. Share any of your experiences with PTA regarding these kind of complains or any other useful info via posting a comment below.
Update:
After reading overwhelming number of comments being written to us it is necessary to make it clear that you can use above information and method to complain directly to Pakistan Telecommunication Authority but you can not make a request to us with a number to get it blocked. The reason is PTA wants the person who is being annoyed/threatened him/herself make a complaint, so we are not eligible to make complaints on your behalf. You will have to do it yourself. Hope it helps. However you are most welcome to share your experience with PTA and also can provide feedback on the response by PTA on your problem. Also if you comment on any thing related to topic you are most welcome.
Update:
This post is getting lots of comments by people requesting with their numbers and asking us to open their cell phone service. We at “Info Pakistan” have no authority to block or open any cell phone number. This is just a website which helps people with useful information about Pakistan or info which could help Pakistanis. Similarly, this post only tells you that how to file complaint with PTA if some one is annoying you with unwanted calls or threatening you over the phone. Please if your number is blocked, your SMS are not getting through or you are facing any other issue, please complain directly to PTA using contact information specified above. Also make sure you communicate with your operator or service provider before getting through to PTA.
You are most welcome to share your opinions and experiences in comments section below. However, commenting with your number and asking us to resolve your issue will not work. You have to complaint directly to PTA by calling or emailing them. Hope this helps.
418 thoughts on “How to register complaint against a cell phone or landline number in Pakistan”
plz i need to complain about this nbr in pakist, i want to know how to an im receiving calls from this nbr every time at night
thanks
nbr is 0092323218****
You just need to send an email with details on above mentioned PTA’s email address with details or just call at 0800-55055 and tell them full details.
Have some call records with you, i mean don’t remove them from your phone, either its calls or SMS, so you have the evidence with you.
plz i need to complain about this nbr, that number disturb me very day plz help me
number +9233427****
You can always call on PTA’s number or use PTA’s email address to register a complaint against any number which is used to annoy you in any way.
PTA’s email and number both are mentioned above, only a personal complaint from your own self will be effective. Feel free to reply back or ask a question.
sir some one disturb me a lot. not only me but also my whole family he got my all contacts and he abused us threating us and asked money to NO IS 0332414****
Again the solution I repeatedly mentioned above, only a call or email to PTA from your own self will be effective. Just report it as soon as possible.
plz i need to complain about this nbr in pakist, i want to know how to an im receiving sms from this num0314-4461806
03217140730 ,03337352300 This person is Threating/ ABUSING and Black mailing me through sms and Call. I want to register complain against him.I think he is in police service.
I am using PTCL DSL for internet. But this service disturb me every time. DSL disconnect after 2 minutes. I have registered many complain to call center but no one rectify it. PTA should take strong action about my DSL problem.
sir i am trying to change my network from ufone to zong butt ufone company is not changing my network they say me that u have some dues of company butt a have no dues of any kind plz change my network
my no is 03334344744
People must understand that if a cell phones, Landlines or any other kind of telecom company is not cooperating with them they will have to complain themselves using contact details and method given above in the post. Because PTA will require details like you NIC, they will surely ask you some questions and then will take an action if required.
You can surely post your problem here and/or post the level of response here that you got after complaining to PTA but sharing the personal Info like you cell phone numbers etc would not be much appropriate for your own good.
Thanks and keep Posting !!
one U fone number (0331-6502941)is continuesly distrubing me on my two numbers
sir i want to block my cell,i call on these num but no one responce i send u my imie num and my nic num plz block my cell plz help me imie num 355180/03/081469/4 its samsung mobile model star touch my nic num 34101-9229348-7
As mentioned in post above, you need to call PTA yourself as it would be most effective. Also they require information that you will only be able to provide yourself, however for procedure and contact info read the original post above carefully.
Hope this helps!
kindly help in rectifying the dead number of PTCL 0514539922 since many days and my complaint number is 42. many times it has been reminded but no response from concerned SDO and line man
See the original post above, I have added a new section called update, this contains latest contact information of PTA headquarters and PTA zonal offices, so you can make use of any of those phone numbers or email address to register your complaint and you will get a good quick response from PTA regarding getting your number fixed from PTCL. BTW info page for such kind of complains against operators is this one: http://www.infopakistan.pk/2010/02/how-to-complain-agaist-cell-phone-operators-isps-or-land-line-operators-in-pakistan/
I am receiving abusive SMS on my cell number and the number from which I am receiving these SMS is actually registered under a website sendsms.pk. Number is openly published on the website (03364106039). I have already filed a complaint on the PTA website 15 days back but now I am receiving SMS from a different number (03314233540) and it’s send again is sendsms.pk.
Kindly have this website blocked
Well, I have just visited and checked the website, I believe that is just the service which facilitates anybody to communicate via SMS. The fault lies with the person who is sending you the SMS using that site, you need to figure out that person.
Also in case of any further complaint you will need to directly communicate with PTA, we just offer the info here about how to do it.
UFONE WALON NE MERE NIC PAR 3 AOR NUMER ISSUE KAR DIYE HEN PLZ NOTICE LEKAR UN KE KHILAF KAAR RAWAI KAREN.
THANK YOU
JAMIL
aslam olekum there is mobilink #03003261*** from this number i receive so many bad sms and also calling which use bad language so please kindly inform me the location and also who is he thanx
Mobilink waloun nay meray naam ki sim kisi aur kay naam per issue kar di hay. main nay kai dafa 111 per compliant karwai lakin woh baat hi nahen suntay. 03004851051 yeh number maray naam per tha. Edan center main Zeeshan Mayo nay meri saari information us admi ko di jis nay meri sim band karwai. Us admi ka naam M Ijaz Akram hay. Aur woh wateen/telenor company main kaam karta hay us kay relation Mobilink kay sath hain is waja say meri sim bar bar band hoe. Please meri help karain.
Malik you can also contact directly to PTA on this matter. Go to the link which is in comment 16 above or same link from comment 25 below. You will land to another post from where you can read and get PTA contact details. However you also have to contact them yourself to get best of results.
sir i want to complaint my home number 04237983199 which is dead one month ago plz me n my brother is student we need internet n ptcl office in muridke didnt gv positive response plz help us
sir line man n sdo dont gv any positive response we r using ptcl dsl connection n ph number is dead from 1 month ph number is 04237983199 plz help us
The topic at http://www.infopakistan.pk/2010/02/how-to-complain-agaist-cell-phone-operators-isps-or-land-line-operators-in-pakistan/ covers this issue in detail. I had same problems many time and contacting the the PTA helped me a lot. However it will work only if you yourself contact the PTA. As you pay for the service its your right to get it, so do complain with PTA and lineman will be at your doorstep just within 4 to 5 working days at max. I works really and PTA does their part of job well.
I am the subscriber to the 0306-4445604 cell phone number of mobilink. I subscribed on 13.1.2011 for an SMS Package on *101*1*01# I received confirmation message for a bundle of 500 message. Unfortunately, no message could be delivered. Every time I tried to send a message I received a message of SMS failure. Next day the mobilink demonstrated the same behave. Meanwhile, I found the balance exhausted and I fed Rs. 100/- to mobilink and made one or two minutes call. Later I tried to call some number but received a message of non availability of balance.
I contacted to the Mobilink Helpline who told that your balance has been exhausted for delivery of messages. I told them that I have purchased the SMS package but they refused to accept it. I checked my outbox which was empty.
It is requested that please lock my call and SMS record and check whether it is by chance or computer programme has been designed in a manner to plunder the people leaving no footsteps.
Muhammad Javed
5/35 Iqbal Road, Chah Miran, Lahore 54900, Pakistan.
Cell No. 0306-4445604
sir main mobilink jazz no.03073232979 istemal karta hon. Main jab apnay cell se ptcl no.02449370125 ya 0229200673 pe call karta hon to ye aawaz aati hai k (is call k liay aap ka balance nakafi hai). ye complaint sirf mery hi nahi, balkay is area mein jitnay b jazz k users hain, un sub k sath yahi probelum hai. 1st complaint main ne march 2010 mein 111pe ki aur us k bab beshumar dafa. companey ki tarf se sms aa jata hai k aap k masla hal kar diya gya hai. magar aaj tak masla hal nahi hua.
Honorable Sir,
I am serving in Air Headquarters Islamabad. I want to do action against these numbers x, x & x. This person is Threating/ ABUSING and Black mailing me through sms and Call on my home Mobile Number. I want to register complain against him.
sir m vry depress bcoz problem iz as it iz naw he msg me wth anothr num 009599424510 nd 03345377805 myny phly b txt py cmplain ke the k koe atish group mjy dara rha hy nd myre rapo khrab kr rha hy plz help me k kon hy yay plz …
Umara in such case you call on these numbers
0800-55055
080025625
also complaint at;
complaint@pta.gov.pk
Hi there,
I lost my cell phone on gun point.
Can anybody know how can I block my cell phone from PTA.
I have IMIE number of my cell phone.
Thanks in advance
Danish
Sir,
I am blocked my cell phone which are lost Thursday evening (03-03-11).The IMEI Number are under : 352057026267082 and NiC # 3630253264019.
Please blocked the cell phone.
Getting phones blocked is easy, for that you have to just call/contact PTA using the contact info above in the original post, they will guide you on this.
I am repeating again here, for any kind of requests PTA wants affected people themselves to personally contact them.
Maine zong walon sy 1-04-09 ko apni pasand ka # 03129288999 lia tha . Barha kafi bar zong sy port out hony ki koshish ki maghar zong compny mery # ko port out nahi hony dy rahi.
Plz help me
sir i am irfan mehdi from lahore. sir every new day in the morning i get sms from internet the unknown person send this messege to me messeges are about quranic ayat . i request him /her please stop messeging me but he cant . i complained to ufone but they are unable to resolve the issue please help me and take action to stop these messeges. my mobile number is 0300-4216633 (ufone user)
hi i am receiving quranic messeges in the morning every day from internet unknown number (not mobile number) i request him / her plz stop messeging me but he cant… i request to ufone but they are unable to resolve the issue where to i complain ….plz resolve my issue to stop messeges/…….my number is 0300-4216633
aoa sir mere dsl m bht masla hy bar bar complain k bad b tek nh ho raha kbi kia kha jata hy to kbi kia plz solve my problm plz my ptcl num is 091-2583995
03323488453 please check this no. he sent the abusing sms i would request to you please take an action i am waiting for your response
Mobile Point
West cannal road FSD.
CNIC no.33100-0562545-9
Contact no.0300-7672645
I am using a ufone sim no. 0333-6536716
has been using 1997
in 2008 the owner ship of this no. changed to other person by ufone.
i tag this sim in 2008.
this sim has been re-issued in 18-03-2011
i complain in main office of ufone in 26-03-2011
and take replace of this no.
but the other person also take replace in 29-03-2011.
so i want to complain to solve may problem…
o3466230585, 03475270952 please check this no. he sent the abusing sms threatening calls, and abuses me on calls i would request to you please take an action i am waiting for your response my number is 03015576760 and my name is amir
0306-4804050 please check this no. he sent the abusing sms threatening calls, and abuses me on calls i would request to you please take an action i am waiting for your response my number is 03004605536
Pls take steps some action
jazz numbers . But despite my best efforts i could not success to cancell the Jazz Numbers from my name .
Sim Information system always told that one jazz number is still being used against my NIC number .. Plaease Help
NIC Number is 35200155136**
CNID No is 35200-155136*-*
Dear Sir
Mara name Ansaf Zia hy sir mujha koi phone pr damki da raha hy or gulat alfaz ki guftgo kr raha hy
app sa durkast hy ky app in numbers ka pta kara ky ya kon hy or in ky khlaf action lyy in ky numbers ya hy
0332-5308914
0336-5033655
amud hy ky app in ky khlaf action ly ga ap ki bari mair bani ho gii
thanks
internet service providers.plz sir me ne bohat complains ki hain lakin koi action nahe hoe,DSL ki speed and downloading bilkil nahe ha.
complain no.14 28.4.2011
complaint no=8 1.5.2011
sir,
plz sir action
tnx,
Please es number ko bohot tung karay. bohot tung kar raha hai meray dost ko..please………0315[edited]
Calling the number back is not the solution, you must call PTA using contact details/methods above, this will really help.
HOAX “MISSED” & “RECEIVED” CALLS.
The following Mobile numbers have been making numerous “Missed Calls” at different timings. Prhaps the Callers has a number of illegal Sims, and as PTA-MOBILE Coys and various agencies are after such cases. please investigate. The frequent called numbers are: 0341-7017284. 0341 7285501. 0347 8328338. 0304 4122854. 0347 7085473. 0344 8626091.
I have already submitted my complaint as above bearing No: #48
Sir,
I have complaint against Ufone. I have been using my ufone number (03333757784) since 2005 and its ownership was on my name since beginning. I could not use my number in march and April. after 2 months when i tried to use my Sim it was blocked. i went to franchise for replacement of new Sim but i was not entertained by the staff because the ownership of my number was changed. I contacted help line and talked to customer relation officer but they did not listen to me by giving reason that it is not on my name. I talked to super wiser in head office Islamabad, they entered my complaint and said i will be informed later. i contacted again but more than 20 days have been passed but they did not give me any response.
If you check it out this number was on my name since 2005. Now no one is listening to me from ufone staff.
therefore it is requested that strict action should be taken against ufone for changing ownership of my personal number which can harm my life
My number is
03333757784
dear,
sir i m citizen of karachi and many days one number distrube to me and my faimly this no is :03327411859 i complaine u plz u action aginst this number .
thanking you
yasir saleem
cell : no :03122591379
please do it ASAP.
waiting for response………..!
sir i am citizen of yazman I have complaint against Ufone. I have been using my ufone number (03007800060) sir pahlay bhi ye sim kisi nay nikal li thi hum nay pahlay bhi complean ki thi pta kay taven say aur sim niklwa li thi lekin ab phir kisi nay ye sim nikal li hay bray meher bani joo koi bhi ye harkat kar raha hay usay warning de jay aur humari sim hum ko denay hukam diya jay shukreya 20/06/2011 emzi no036109063503 nic no:31205-6485084-3 faqeer muhmmadrabta no ph:
03007800058-03007800050-030227800078
Dear sir
i am citizen of mirpurkha, very distrube to my faimly number call & cheep SMS for this number 03009312128 i complaine u plz u action aginst this number .
thanking you
tahir aziz
call no; 03013852377
plz i need to complain about this nbr in pakist, i want to know how to an im receiving calls from this nbr every time at night
thanks
nbr is 03215074677
AoA sir i have been using mobilink sim since three years but infurtinuty one day my sim is port out to warid teleocm i am very worried .jacket of my sim has lost and sim has no name but i perchase new sim and use last three years and port out has three month plz check my all data of my sim and give me my sim plz help me thanks
my sim number is 0300-7870078
Best Regards
kaleemullah
03008399700
sir mera no 03034852676ksi aur k nam hay me us k apnay nam karwana chahta hn .plz help me
Respect sir, i want to complaint my home number 0486691359.i have no CLI but i have many rong call recevid date 01.07.2011 timeing 1530hrs
respective sir,
03046958048 this is disturb my cousin and send me messeges when i call this no he is pick the phone plz action against this no plz